TERMS AND CONDITIONS OF SERVICE

These Terms and Conditions of Service (these “Terms”) are published and made available by Lion Logistics, Inc. (“Company”) through Company’s website, customer communications, quotations, rate confirmations, warehouse receipts, bills of lading, delivery receipts, work orders, invoices, credit applications, portals, and other Company documents. These Terms are incorporated by reference into, and govern, every quotation, booking, shipment, warehouse service, handling, storage, fulfillment, local cartage, hotshot, freight forwarding, arranging of transportation, temperature-controlled service, dry-ice or packaging support, documentation support, and any other service performed, arranged, or invoiced by Company, unless a separate written master agreement signed by an authorized officer of Company expressly states that it supersedes these Terms.

ACCEPTANCE WITHOUT SIGNATURE. Customer accepts and agrees to these Terms, without requiring any manual, wet-ink, or electronic signature. By using Lion Logistics, Customer understands that these are the Terms and Conditions of Service for all services provided, arranged, or invoiced by Lion Logistics, Inc., and Customer agrees to them. Customer further accepts and agrees to these Terms by any of the following: accessing or using Company’s website for business purposes; requesting a quote; accepting a quote or rate; booking, tendering, releasing, or delivering Goods to Company or to any Third Party arranged by Company; issuing a purchase order or routing instruction; accepting Services; accepting delivery; paying or partially paying any invoice; using Company’s customer portal, email, shipping documents, bill of lading, warehouse receipt, delivery receipt, rate confirmation, credit application, or other documents; or otherwise continuing to do business with Company after receiving, being directed to, or having access to these Terms.

If Customer does not agree to these Terms, Customer must not request Services, tender Goods, authorize pickup or delivery, use Company’s website for business purposes, or accept Services from Company. Customer represents that it has authority to bind the owner, consignor, consignee, beneficial cargo owner, importer, exporter, and all other parties having an interest in the Goods. Customer shall provide these Terms to all such parties and shall ensure that they comply with these Terms. Customer is responsible for all Charges and obligations arising from the Services, whether incurred by Customer, its agents, the consignor, consignee, or any party acting for Customer.

Customer’s purchase order, vendor packet, portal terms, click-through terms, email footer, tender document, routing guide, bill of lading terms, payment portal terms, or other Customer or third-party terms are rejected and will not modify, amend, add to, or supersede these Terms unless Company expressly agrees in a writing signed by an officer of Company that specifically references the provision being changed.

Company may update these Terms from time to time by posting a revised version on its website or otherwise making revised Terms available to Customer. The version in effect at the time Company accepts a booking, receives a tender of Goods, issues a quote, begins Services, or otherwise agrees to perform Services governs that transaction, unless Company expressly states otherwise in writing. Changes apply prospectively and do not retroactively alter completed transactions unless required by law or agreed in writing by Company.

“Company” means Lion Logistics, Inc. and, to the fullest extent permitted by law, its parent, subsidiaries, affiliates, divisions, officers, directors, shareholders, members, managers, employees, agents, representatives, subcontractors, vendors, insurers, sureties, and third-party service providers, all of whom are intended third-party beneficiaries of these Terms.

“Customer” means the party requesting, booking, paying for, tendering, or receiving services, and includes its parent, subsidiaries, affiliates, owners, officers, employees, agents, representatives, beneficial cargo owners, importers, exporters, consignors, consignees, warehouse receipt holders, and any party claiming an interest in the goods.

“Goods” or “Shipment” means any cargo, merchandise, product, sample, packaging, pallet, container, cooler, refrigerant, documentation, or property tendered to, stored by, handled by, transported by, or arranged through Company.

“Services” means all services performed, arranged, procured, or invoiced by Company, including transportation, local pickup and delivery, hotshot, straight truck, refrigerated or temperature-controlled service, warehousing, storage, cross-dock, fulfillment, pick/pack, kitting, labeling, packaging support, dry ice, gel packs, coolers, documentation support, freight forwarding, arranging transportation, and related accessorial services.

“Third Parties” means carriers, motor carriers, air carriers, ocean carriers, freight forwarders, brokers, customs brokers, cartage companies, warehousemen, terminal operators, ramp operators, airlines, steamship lines, rail carriers, couriers, dock workers, labor providers, agents, vendors, governmental authorities, and other persons or entities to whom Goods are entrusted or from whom services are procured.

“Charges” means all freight, storage, accessorial, detention, layover, waiting time, redelivery, reconsignment, fuel, tolls, equipment, handling, packaging, dry ice, cooler, gel pack, insurance, customs, duties, taxes, governmental charges, advances, penalties, interest, attorney’s fees, and collection costs incurred, advanced, billed, or owed in connection with the Services.

“Writing” or “Written” includes email, electronic signature, EDI, portal communication, text message, scanned copy, or other electronic record that Company can retain and retrieve.

Company may act in different capacities depending on the specific Services requested and accepted. Unless Company expressly agrees in writing to transport Goods as a motor carrier using its own equipment and personnel, Company acts only as an independent contractor, logistics provider, freight forwarder, arranger, agent for limited documentation purposes, warehouseman, or intermediary, as applicable.
Company is not a common carrier, insurer, guarantor, customs attorney, tax adviser, food safety certifier, pharmaceutical quality certifier, or product compliance adviser. Company does not assume carrier liability for Goods in the custody or control of a Third Party. Company is liable only for its own proven negligent acts or omissions that directly and proximately cause loss or damage, subject to all defenses and limits in these Terms.
When Company physically handles, stores, loads, unloads, packs, transports, or otherwise has actual custody of Goods, Company’s responsibility is limited to the period of its actual possession, custody, or control and is subject to the liability limits and exclusions stated in these Terms.
Customer acknowledges that Company may subcontract, broker, forward, tender, or entrust Goods or Services to Third Parties in Company’s discretion unless Customer gives specific written instructions before booking and Company accepts those instructions in writing.

If there is a conflict among documents, the following order of precedence applies: (1) a written master services agreement signed by an authorized officer of Company that expressly supersedes these Terms; (2) these Terms; (3) any Company-issued quote, rate confirmation, warehouse receipt, work order, bill of lading, delivery receipt, or invoice; and (4) any Customer-issued document. Customer-issued terms do not apply unless expressly accepted in a writing signed by an officer of Company.
Any signature by Company on a Customer document, portal click-through, delivery receipt, bill of lading, or purchase order is for operational convenience only and shall not constitute acceptance of Customer’s terms unless the signature block expressly states that Company is amending these Terms.

All quotes are for informational purposes only and are based on information provided by Customer, market conditions, estimated weights/dimensions, estimated service requirements, and known accessorials at the time quoted. Quotes are not binding unless Company issues a written quote that states it is binding for a specified shipment or transaction and Customer accepts the quote before it expires.
Quotes do not include accessorial charges unless expressly stated. Customer shall pay all accessorials and additional charges, including detention, waiting time, layover, redelivery, storage, reconsignment, liftgate, inside delivery, residential delivery, appointment charges, temperature-control requirements, dry ice, gel packs, coolers, special handling, after-hours service, weekend/holiday service, fuel, tolls, governmental charges, duties, taxes, penalties, and any cost caused by inaccurate or incomplete information.
Rates may be adjusted if the actual Goods, weights, dimensions, commodity, temperature requirement, service requirement, pickup/delivery location, appointment time, loading or unloading condition, or other facts differ from the information provided by Customer.

Customer shall provide complete, accurate, and timely information, documents, instructions, classifications, descriptions, values, weights, dimensions, piece counts, product requirements, temperature ranges, packaging requirements, delivery appointments, and regulatory information. Company may rely on all information supplied by Customer without independent verification.
Customer has a non-delegable duty to review all documents, labels, entries, declarations, shipping instructions, bills of lading, delivery receipts, invoices, export documents, customs documents, and governmental filings and shall immediately notify Company in writing of any error, omission, discrepancy, or needed correction.
Customer is solely responsible for product classification, description, labeling, marking, country of origin, valuation, HTS/Schedule B, ECCN/export control classification, license requirements, sanctions screening, FDA/USDA/CBP/FAA/PHMSA/IATA/IMO compliance, import/export compliance, food safety, pharmaceutical quality, chain-of-custody requirements, and all governmental or industry requirements applicable to the Goods, unless Company expressly agrees in writing to perform a specific compliance task.
Customer shall indemnify, defend, and hold Company harmless from all claims, penalties, fines, seizures, liquidated damages, storage, demurrage, detention, inspections, delays, losses, damages, attorney’s fees, and costs caused by inaccurate, incomplete, late, misleading, or unlawful information, documentation, labeling, classification, packaging, or instructions.

Customer warrants that Goods are properly and safely packaged, sealed, blocked, braced, palletized, labeled, marked, classified, documented, and fit for the Services requested and for ordinary handling, warehousing, and transportation conditions.
Customer warrants that Goods are not prohibited, unlawful, undeclared hazardous materials, dangerous goods, contraband, counterfeit, adulterated, contaminated, recalled, embargoed, sanctioned, restricted, stolen, or otherwise unfit for tender.
Customer is responsible for accurate piece count, condition, weight, cube, contents, and seal integrity. When Goods are tendered “shipper load and count,” sealed, preloaded, shrink-wrapped, containerized, or otherwise not fully countable or inspectable by Company, Company may rely on Customer’s count and condition statements and shall not be responsible for concealed shortages, concealed damage, loading defects, improper blocking/bracing, or seal discrepancies not caused by Company.
Company may refuse, return, hold, inspect, repackage, quarantine, dispose of, or tender Goods to governmental authorities if Company reasonably believes the Goods are unsafe, illegal, mislabeled, improperly packaged, leaking, emitting odor, contaminated, damaged, likely to injure persons or property, or likely to cause Company to violate law or contract. Customer shall pay all related Charges and indemnify Company for all resulting claims and costs.

Customer shall not tender hazardous materials, dangerous goods, explosives, firearms, ammunition, weapons, flammables, corrosives, toxic substances, radioactive materials, biohazards, medical waste, controlled substances, cannabis or cannabis-derived products, alcohol, tobacco, cash, currency, negotiable instruments, precious metals, jewelry, gemstones, artwork, antiques, live animals, human remains, temperature-critical pharmaceuticals, clinical trial materials, or other high-value or highly regulated Goods unless Customer fully discloses them in writing before booking and Company accepts them in writing.
If Customer tenders any such Goods without Company’s prior written acceptance, Company shall have no liability for loss, damage, delay, regulatory action, seizure, or disposal and Customer shall indemnify, defend, and hold Company harmless from all claims, fines, penalties, injuries, damages, and costs, including attorney’s fees.
Company’s acceptance of Goods for handling does not constitute acceptance of a higher value, special liability, product efficacy responsibility, regulatory responsibility, or special temperature, security, or handling obligation unless Company separately accepts that obligation in writing.

Temperature-controlled Services are provided only to the extent expressly accepted by Company in writing for the specific transaction. A quoted temperature range is a service instruction and not a guarantee of product condition, shelf life, sterility, potency, efficacy, marketability, or fitness for use.
Unless Company expressly agrees otherwise in writing, Customer is solely responsible for validating packaging, lane duration, refrigerant quantity, cooler performance, product preconditioning, temperature monitors, dry ice quantity, gel pack conditioning, regulatory requirements, quality release criteria, and product disposition decisions.
Customer shall tender Goods at the required product temperature and in packaging capable of maintaining the required temperature through expected transit, handling, storage, and contingencies. Company is not responsible for loss or temperature excursion caused by product tendered at improper temperature, insufficient or improper packaging, inadequate refrigerant, delayed pickup or delivery caused by Customer or consignee, refusal, appointment restrictions, weather, carrier delay, government inspection, power outage, equipment failure not caused by Company’s negligence, or other events outside Company’s control.
For cold chain, food, pharma, biologic, clinical, or sample movements, Company’s records, scans, temperature logs, photographs, and communications are operational records only. They do not constitute a quality release, GMP certification, food safety certification, regulatory determination, or product-disposition decision.
Dry ice, gel packs, coolers, labels, and packaging support are provided as operational services only. Customer remains responsible for product/package validation, hazardous/dangerous goods classification, labeling, documentation, and regulatory compliance related to dry ice or other refrigerants.

Customer, consignor, and consignee shall provide safe, lawful, and reasonable access for pickup, loading, unloading, inspection, delivery, and storage. Customer is responsible for site conditions, dock availability, appointment accuracy, loading/unloading delays, rejected or refused deliveries, missing or incorrect contact information, and any waiting time, detention, storage, redelivery, or return charges.
Unless Company expressly agrees in writing to load, unload, count, sort, segregate, install, or perform inside services, Customer, consignor, and consignee are responsible for loading, unloading, count, condition, blocking, bracing, and securing Goods. Driver assistance, photographs, signatures, or notations do not transfer that responsibility to Company.
A clean delivery receipt, signed proof of delivery, electronic proof of delivery, electronic scan, or delivery without written exception at the time of delivery is prima facie evidence that Goods were delivered in good order, correct quantity, and without visible damage. Concealed damage claims remain subject to the claim notice, proof, mitigation, and liability limits in these Terms.

Company shall use reasonable care in selecting Third Parties when Company selects them, but Company does not warrant or guarantee the services, acts, omissions, financial condition, schedules, equipment, compliance, insurance, or performance of any Third Party.
All claims for loss, damage, delay, shortage, non-delivery, refusal, storage, or expense occurring while Goods are in the custody, control, or possession of a Third Party shall be pursued against that Third Party and are subject to that Third Party’s tariffs, bills of lading, airway bills, warehouse receipts, terms, conditions, rules, conventions, statutes, defenses, and liability limits. Company may assist Customer with such claims as an accommodation, but Customer shall pay Company’s costs and Company does not guarantee recovery.
Company may select or change routes, carriers, equipment, service levels, schedules, consolidation, interline movements, transfer points, storage locations, and handling methods in Company’s discretion unless Customer gives specific written instructions before booking and Company accepts them in writing.
Pickup, delivery, transit, recovery, release, storage, and completion dates or times are estimates only unless Company expressly agrees in writing to a guaranteed service. Even if a guaranteed service is accepted in writing, Customer’s exclusive remedy for delay is limited to the amount Company received for the specific service affected, and Company shall not be liable for consequential or special damages.

Company is not an insurer of Goods. Freight, storage, handling, fulfillment, and other rates do not include insurance or full-value liability unless Company expressly states otherwise in writing.
Customer may request higher liability limits or cargo insurance before Goods are tendered. Any request for higher limits or insurance must be in writing, must identify the Goods, value, shipment/order, required coverage, and special risks, and is effective only if Company confirms acceptance in writing before Services are performed and Customer pays all additional charges or premiums.
A declared value on a bill of lading, invoice, packing list, commercial invoice, customs document, delivery receipt, email, or other document does not increase Company’s liability and does not create insurance unless Company expressly accepts the declared value or insurance request in writing.
If insurance is procured, coverage is subject to the insurer’s policy terms, conditions, exclusions, deductibles, and claims procedures. Company is not liable for insurer denial, delay, insolvency, policy exclusions, or coverage disputes unless caused by Company’s own willful misconduct.
Released Value / No Undeclared Value Liability. Customer agrees that, unless Company expressly accepts a higher declared value or procures cargo insurance in a writing signed or confirmed by an authorized officer of Company before the Goods are tendered, Customer is shipping, storing, or tendering the Goods at the released value and liability limits stated in these Terms. Company shall have no responsibility for the invoice value, replacement value, retail value, special value, consequential value, or declared value of Goods that was not timely disclosed, accepted in writing by Company, and paid for by Customer before the Services began. Company shall never be deemed to have accepted a higher value merely because a value appears on a bill of lading, commercial invoice, packing list, customs document, purchase order, rate confirmation, delivery receipt, portal entry, email, or other shipping document.

TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY’S LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES, WHETHER IN CONTRACT, TORT, BAILMENT, NEGLIGENCE, STATUTE, EQUITY, INDEMNITY, CONTRIBUTION, MISDELIVERY, DELAY, SHORTAGE, DAMAGE, LOSS, OR OTHERWISE, SHALL BE LIMITED TO THE LOWEST OF: (A) THE SPECIFIC LIMIT STATED IN THESE TERMS FOR THE SERVICE INVOLVED; (B) THE AMOUNT PAID TO COMPANY FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM; OR (C) $10,000 PER OCCURRENCE OR SERIES OF RELATED OCCURRENCES, UNLESS COMPANY ACCEPTED A HIGHER LIMIT IN WRITING BEFORE PERFORMING THE SERVICES AND CUSTOMER PAID THE ADDITIONAL CHARGE.
For non-warehouse handling, local cartage, logistics, forwarding, arranging, packaging, fulfillment, documentation support, or other services not governed by a mandatory non-waivable liability scheme, Company’s liability is limited to $50 per shipment, order, transaction, or work order, or $0.50 per pound of the affected Goods, whichever is less, subject to the aggregate limit above.
Liability is limited to actual, direct physical loss of or damage to Goods proven to have been caused by Company’s own negligence during Company’s actual custody or control. Company is not liable for delay, loss of market, loss of use, chargebacks, penalties, missed events, replacement product, cover purchases, expedited freight, recall costs, inspection costs, product testing, product disposition, product efficacy, diminution in value, lost profits, business interruption, reputational harm, or similar damages.
No employee, driver, dispatcher, warehouse employee, sales representative, customer service representative, or agent of Company may alter liability limits, accept special damages, accept declared value, or bind Company to insurance or special handling obligations unless confirmed in writing by an authorized officer of Company.

If Company expressly agrees in writing to perform motor carrier transportation using Company equipment and personnel, the transportation will be provided as contract carriage and not common carriage to the fullest extent permitted by law.
Pursuant to 49 U.S.C. § 14101(b), Customer and Company expressly waive all rights and remedies each may have under 49 U.S.C. Subtitle IV, Part B for transportation covered by these Terms, to the extent such rights and remedies may be waived, including any Carmack Amendment rights and remedies under 49 U.S.C. § 14706, except that the parties do not waive provisions governing registration, insurance, or safety fitness that may not be waived by law. The parties intend these Terms to govern the rights, duties, claims procedures, defenses, and liability limits for such transportation.
If a court or agency determines that Carmack or another mandatory law applies despite the waiver above, then Company retains all defenses, exceptions, and limitations available under that law, and any claim filing or suit period required by mandatory law shall apply only to the extent it cannot be contractually shortened.
Household goods are not accepted under these Terms. If household goods are inadvertently tendered, Company may refuse, return, or hold the Goods at Customer’s expense and without increased liability.

For warehouse, storage, fulfillment, cross-dock, pick/pack, kitting, labeling, cooler staging, or similar services, Company is liable only for loss or damage to Goods caused by Company’s failure to exercise the care that a reasonably careful warehouseman would exercise under like circumstances. Company is not liable for damages that could not have been avoided by the exercise of such care.
Unless Company accepts a higher value in writing before storage and Customer pays the additional charge, damages for loss, damage, or delay to Goods in warehouse services are limited to $0.50 per pound of the affected Goods, subject to a maximum of $10,000 per occurrence or series of related occurrences.
Company is not liable for inventory shrinkage, unexplained disappearance, concealed shortage, concealed damage, product age, expiration, lot/serial inconsistency, customer data error, packaging failure, infestation not caused by Company, temperature requirement not accepted in writing, or other loss not proven to be caused by Company’s negligence. Customer agrees to a reasonable inventory variance/shrinkage allowance of 0.5% of the value of Goods stored, handled, or processed during the applicable inventory period, for which Company shall have no liability.
Warehouse receipts, inventory reports, scans, portal data, photographs, and pick/pack confirmations are operational records and may be corrected for clerical, scanning, receiving, shipment, or inventory errors. They do not create a warranty of count, condition, title, value, quality, regulatory compliance, or product efficacy.

Company has a general, continuing, possessory, and warehouseman’s lien on all Goods, documents, proceeds, and property of Customer or any party claiming through Customer that are in Company’s actual or constructive possession, custody, control, en route, in transit, or coming into Company’s possession or control, for all Charges and obligations owed to Company, whether arising from the specific Goods, prior or subsequent shipments, storage, accounts, advances, or other transactions.
Company may refuse release or delivery of Goods until all Charges are paid in collected funds. Company’s lien includes freight, storage, handling, demurrage, detention, interest, attorney’s fees, collection costs, advances, expenses incurred to preserve or dispose of Goods, and costs related to enforcing the lien.
Company may provide notice of lien and demand payment by email, mail, or other written communication to Customer’s last known address or email. Unless Customer pays all amounts due or posts security acceptable to Company equal to 110% of the amount owed within thirty (30) days after notice, Company may sell the Goods at public or private sale, apply proceeds to amounts owed, and hold Customer liable for any deficiency.
For perishable, temperature-sensitive, hazardous, leaking, unsafe, recalled, refused, abandoned, or deteriorating Goods, or Goods accruing charges disproportionate to their value, Company may sell, return, destroy, donate, recycle, dispose of, or otherwise handle the Goods sooner and without thirty (30) days’ notice if commercially reasonable or necessary to protect persons, property, product integrity, or Company’s interests. Customer shall pay all related costs and shall indemnify Company from all claims arising from such action.
Goods are deemed abandoned if Customer fails to pay Charges, fails to provide disposition instructions, refuses delivery, or fails to retrieve Goods within ten (10) days after Company requests disposition. Abandonment does not relieve Customer of Charges, deficiencies, indemnity obligations, or liability for disposal costs.

All claims must be submitted in writing to Company within ninety (90) days after the event giving rise to the claim, or sooner if required by any Third Party, carrier, insurer, convention, tariff, or mandatory law. Failure to provide timely written notice is a complete defense to the fullest extent permitted by law.
A claim must include the shipment/order number, date, commodity, nature of claim, amount claimed, photographs, invoices proving actual value, proof of loss, delivery receipt exceptions, temperature records if applicable, salvage information, and all supporting documents reasonably requested by Company. A claim is not filed until Company receives all information needed to investigate it.
Customer must mitigate damages, preserve all packaging and Goods for inspection, allow Company and insurers reasonable inspection, protect salvage, and cooperate with recovery from Third Parties. Disposal, destruction, repair, replacement, consumption, release, or return of Goods without Company’s written consent may bar or reduce the claim.
Customer may not deduct, offset, withhold, short pay, charge back, or delay payment of Company’s invoices because of an actual or alleged cargo claim, service issue, delay, billing dispute, or third-party claim. Cargo and service claims are separate from Customer’s obligation to pay Charges.
Any suit or action against Company must be filed and properly served within nine (9) months after the date of loss, damage, delay, non-delivery, invoice, or event giving rise to the claim, unless a mandatory non-waivable law requires a different minimum period. Failure to timely file and serve suit is a complete defense.

TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY SHALL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, STATUTORY, MULTIPLIED, OR DELAY DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOSS OF MARKET, LOSS OF USE, REPUTATIONAL HARM, BUSINESS INTERRUPTION, CHARGEBACKS, PENALTIES, LIQUIDATED DAMAGES, CUSTOMER FINES, RECALL EXPENSES, PRODUCT TESTING, PRODUCT DISPOSITION, COVER PURCHASES, EXPEDITED REPLACEMENT SHIPMENTS, OR CLAIMS BY CUSTOMER’S CUSTOMERS, EVEN IF COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

All Charges are due in advance unless Company extends credit in writing. If credit is extended, invoices are due within the credit period stated by Company, or if no period is stated, upon receipt. Extension of credit for one transaction does not obligate Company to extend credit for any other transaction.
Customer shall notify Company in writing of any invoice dispute within ten (10) calendar days after invoice date, identifying the invoice, disputed amount, and specific basis for dispute. Undisputed amounts remain due. Failure to timely dispute an invoice waives the dispute to the fullest extent permitted by law.
Past due amounts accrue interest/service charges at 1.5% per month (18% per annum) or the highest rate permitted by law, whichever is less. Customer shall pay all costs of collection, including reasonable attorney’s fees, court costs, arbitration costs if any, collection agency fees, lien enforcement costs, and internal administrative costs.
Company may suspend credit, suspend services, cancel bookings, hold or refuse release of Goods, require prepayment or cash in advance, apply payments to oldest charges or any account in Company’s discretion, and exercise lien rights if Customer is past due or if Company reasonably believes Customer’s creditworthiness has deteriorated.

Customer is responsible for all duties, taxes, tariffs, customs charges, governmental charges, penalties, storage, demurrage, detention, inspections, exams, fines, assessments, and advances related to Goods or Services. Company may advance such amounts as an accommodation, but is not obligated to do so.
Customer shall reimburse Company immediately for all advances and shall indemnify Company from any claim by a governmental authority or Third Party related to duties, taxes, tariffs, penalties, fines, storage, detention, exams, or similar charges.

When Company assists with customs, import, export, security filings, government agency releases, documentation, or similar matters, Company acts only as Customer’s limited agent for the specific task accepted in writing. Customer remains importer/exporter of record or principal party in interest, as applicable, and remains responsible for all legal, regulatory, recordkeeping, and payment obligations.
Company is not responsible for obtaining licenses, permits, binding rulings, protests, petitions, drawback, reconciliation, post-entry amendments, liquidations, refunds, duty savings, classification advice, valuation advice, country-of-origin determinations, sanctions determinations, or legal opinions unless Company expressly agrees in writing to perform a specific task.
Customer shall maintain all records required by customs, export, transportation, food, drug, hazardous materials, tax, and other laws. Company shall keep only records it is legally required to keep or that it elects to keep for its business purposes. Company is not Customer’s recordkeeper or recordkeeping agent unless expressly agreed in writing.

Services involving air, ocean, rail, courier, international, or intermodal transportation are subject to the tariffs, airway bills, bills of lading, sea waybills, service guides, rules, conventions, statutes, defenses, and liability limits of the actual carrier or Third Party involved, including any applicable international convention or maritime law.
Company shall have the benefit of all defenses, exemptions, immunities, liability limits, Himalaya clauses, and time bars available to any Third Party, carrier, subcontractor, or vendor involved in the Services, and such parties shall have the benefit of all defenses, exemptions, and liability limits available to Company under these Terms.

Company shall not be liable for loss, damage, delay, non-performance, extra cost, or failure to perform caused by events beyond Company’s reasonable control, including acts of God, weather, flood, fire, hurricane, tornado, earthquake, public authority, government action, customs or regulatory action, quarantine, pandemic, epidemic, war, terrorism, civil unrest, riot, labor dispute, strike, port or airport congestion, embargo, road closure, accident, mechanical failure not caused by Company’s negligence, power outage, utility failure, refrigeration outage not caused by Company’s negligence, cyberattack, malware, ransomware, system outage, carrier delay, fuel shortage, theft by third parties, or acts or omissions of Customer, consignor, consignee, or Third Parties.
If a force majeure event occurs, Company may adjust routing, schedules, storage, methods, equipment, vendors, and charges as commercially reasonable. Customer remains responsible for all Charges incurred.

Customer shall indemnify, defend, and hold Company harmless from and against all claims, demands, suits, losses, damages, fines, penalties, seizures, recalls, injuries, deaths, property damage, environmental claims, product liability claims, cargo claims by third parties, regulatory claims, attorney’s fees, costs, and expenses arising out of or related to: Customer’s Goods; Customer’s instructions; inaccurate or incomplete information; packaging, loading, blocking, bracing, labeling, classification, or documentation; regulatory violations; hazardous or prohibited Goods; product defects or contamination; food, drug, pharma, or quality requirements; acts or omissions of Customer, consignor, consignee, owner, or their agents; Customer’s breach of these Terms; or claims by any party claiming an interest in the Goods.
Customer’s duty to defend applies immediately upon tender of a claim. Company may select counsel of its choice if Company reasonably determines that Customer’s defense is inadequate or there is a conflict, and Customer shall pay the reasonable fees and costs of such counsel.

Company may provide operational guidance, forms, labels, data, estimates, or recommendations as a customer service accommodation. Such assistance is not legal, regulatory, tax, customs, insurance, food safety, quality, or product advice. Customer remains solely responsible for obtaining professional advice and making business, regulatory, quality, and disposition decisions.

Company and Customer may exchange business, shipment, pricing, and operational information. Each party shall use commercially reasonable efforts to protect the other party’s non-public information and shall use it only for performing, paying for, auditing, or enforcing the Services, unless disclosure is required by law, insurer, auditor, regulator, court, carrier, subcontractor, or collection process.
Customer authorizes Company to use email, electronic signatures, portals, scans, photographs, text messages, electronic records, and digital proof of delivery. Electronic records are admissible and have the same effect as originals. Customer is responsible for keeping its contact information current and for monitoring all addresses and portals used for the Services.
Company is not liable for cyberattack, email compromise, spoofing, unauthorized payment instructions, portal misuse, malware, ransomware, or data breach unless caused by Company’s own gross negligence or willful misconduct, and in all cases subject to the liability limits and exclusions in these Terms to the fullest extent permitted by law.

Customer shall comply with all applicable federal, state, local, and international laws, including transportation, customs, export control, sanctions, anti-corruption, anti-bribery, food, drug, hazardous materials, labor, safety, security, and tax laws.
Customer shall not tender Goods, request Services, or cause Company to do business with any party, country, vessel, aircraft, product, end use, or end user that is prohibited, restricted, sanctioned, embargoed, or unlawful. Customer shall indemnify Company for all claims, fines, penalties, delays, seizures, and costs arising from Customer’s violation of this section.

Company’s failure to enforce any provision is not a waiver. A waiver is effective only if in a writing signed by an authorized officer of Company and only for the specific instance stated.
If any provision is held invalid or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force. The parties intend that liability limits, exclusions, claim periods, payment obligations, lien rights, indemnity, governing law, venue, and dispute provisions survive completion or termination of Services.

Company may revise, replace, or update these Terms by posting a revised version on Company’s website or otherwise making the revised Terms available to Customer. Customer is responsible for reviewing the Terms before requesting or accepting Services. No Customer-issued document, portal term, email footer, purchase order, routing guide, bill of lading, or other Customer or third-party document modifies these Terms unless Company expressly agrees in a writing signed by an authorized officer of Company that specifically references the provision being changed.
Customer acknowledges that no Company employee, driver, dispatcher, warehouse employee, sales representative, account representative, or customer service representative has authority to waive Charges, expand liability, accept special damages, accept a higher value, procure insurance, guarantee delivery, approve exceptions to these Terms, or alter these Terms unless confirmed in a writing signed by an authorized officer of Company. Operational emails, delivery receipts, portal clicks, and customer-service communications do not change these Terms.

These Terms, the Services, and the relationship of the parties are governed by the laws of the State of Illinois, without regard to conflict-of-law principles, except to the extent mandatory federal law applies and cannot be waived.
Customer and Company irrevocably consent to exclusive jurisdiction and venue in the state and federal courts located in Illinois, and any action relating to Company, the Goods, the Services, payment, or these Terms shall be brought only in those courts. Company may bring an action to collect amounts owed, enforce a lien, recover Goods, or enforce a judgment in any jurisdiction where Customer or Goods may be found.
TO THE FULLEST EXTENT PERMITTED BY LAW, CUSTOMER AND COMPANY WAIVE ANY RIGHT TO A JURY TRIAL AND WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER PARTY.

Claims and legal notices to Company must be sent in writing to: Lion Logistics, Inc., Attn: Claims/Legal Notices,1001 Bryn Mawr Avenue, Bensenville, IL 60106, and by email to admin@lionlogistics.com. The Company’s website Terms page may be located at https://www.lionlogistics.com/terms-of-use.html. A claim or notice is not effective unless actually received by Company at the required address or email.
Notices to Customer may be sent to any address or email provided by Customer, used in the transaction, listed in Company’s records, stated on Customer’s website, invoice, order, bill of lading, credit application, or portal profile, or used by Customer to communicate with Company. Customer is responsible for keeping its contact information current and for monitoring any email address, portal, or communication method used in connection with the Services.

These Terms, including the version posted or linked by Company for website use, together with Company’s applicable quote, invoice, rate confirmation, work order, warehouse receipt, bill of lading, delivery receipt, portal record, or other Company document, constitute the entire agreement for the Services unless superseded by a written master agreement signed by an authorized officer of Company.
Customer may not assign any rights, claims, or obligations without Company’s written consent. Company may assign accounts receivable, subcontract Services, and assign or delegate rights and obligations to affiliates, successors, insurers, or collection agents.
Copies, scans, electronic signatures, portal acceptances, and counterparts are enforceable as originals.

These Terms are effective upon posting or other delivery by Company and are intended to govern Services without a customer signature. Customer’s request for Services, tender of Goods, acceptance of Services, acceptance of delivery, use of Company documents or portals, payment of any invoice, or continued business with Company constitutes Customer’s acceptance of these Terms.